Contact us
How to reach us
If you have any questions about the National Disability Card, where your card is accepted, or delivery times, please read our Frequently Asked Questions.
If you would like to reach customer support or send us some feedback, please get in touch via phone or the email address below.
By email
By phone
Alternatively, you can call us on 01394 775 920. Telephone support is available Monday to Friday, from 9:00 a.m. to 4:00 p.m.
Please note our offices will be closed between Thursday 17th April at 4:00 p.m. and Tuesday 22nd April at 10:00 a.m.
FAQs
Who is eligible for a National Disability Card?
If you have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities then you are eligible.
What do ‘substantial’ and ‘long-term’ mean?
‘Substantial’ is more than minor or trivial; ‘long-term’ means 12 months or more.
What documentation is required to apply for a National Disability Card?
We ask applicants to send us one piece of evidence that shows that they have a disability. Examples of documentation accepted include the back of your Blue Badge; Disabled persons' Freedom Pass; Disabled persons' Bus Pass; a letter from your doctor or other relevant medical letter; Disability Living Allowance (DLA) decision letter; War Pensioners' Mobility Supplement letter; Personal Independence Payments (PIP) letter; or other relevant document showing you are disabled. Don't worry if you don't have any of the documents listed; we're here to assist. Feel free to submit any relevant documentation that includes your name and disability status. If you’re not sure whether you have the right documentation, please contact us and we will do our best to help you.
How much does the National Disability Card cost?
Each card costs £20, and you can add a spare card to your order for £10. The shipping cost is £1.95. If your application is rejected you will automatically receive a full refund. We accept all major debit and credit cards as well as Google and Apple Pay.
Can I use my National Disability Card to get a Disneyland Paris Priority Card?
Yes! Your National Disability Card is proof of eligibility for Disneyland Paris’ Priority Card, entitling you to 25% off your ticket or annual pass, plus priority access to shows and attractions. Learn how to apply for a Priority Card using your National Disability Card here.