Terms and Conditions
Last updated: 4th August 2026
1. Introduction
These Terms and Conditions govern the issuance and use of the National Disability Card, provided by National Disability Card Ltd ("we", "us", "our", "NDC").
By applying for, paying for, or using a National Disability Card, you ("you", "applicant", "cardholder") agree to be bound by these Terms and Conditions. These Terms should be read alongside our Privacy Notice.
Nothing in these Terms affects your statutory rights as a consumer under UK law.
2. About us
• National Disability Card Ltd (trading as the National Disability Card and DisabilityID, our registered trade mark)
• Registered in England and Wales, company number 12275048
• Registered office: 15a Deben Mill Business Centre, Old Maltings Approach, Melton, Woodbridge, England, IP12 1BL
• VAT number: 381114228
• ICO registration: ZA733593
• Contact: info@disabilityid.co.uk
3. Definitions
• Cardholder: the individual to whom the National Disability Card is issued.
• Disabled person: an individual with a physical or mental impairment which has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities, as defined in section 6 of the Equality Act 2010 (including conditions automatically treated as a disability under that Act, such as cancer, HIV infection and multiple sclerosis from diagnosis), or who is chronically sick or disabled within the meaning of HMRC’s VAT relief rules (see Section 12).
• Card: the National Disability Card.
• Website: disabilityid.co.uk and any sub-domains.
4. Eligibility
To apply for a National Disability Card, you must:
• Have a UK address to which the card can be sent.
• Be a disabled person (see the definition in Section 3).
• Provide a clear photograph of yourself (the cardholder) suitable for ID purposes.
• Provide evidence supporting your eligibility (for example, the back of your Blue Badge, a GP letter, or other appropriate documentation).
• Give us the information requested on the application form, accurately and completely.
• Pay the application fee.
Applications on behalf of a child (under 18) must be completed by an adult (18 or over) acting with the agreement of a person with parental responsibility for the child. The card is then issued to the child. Where an organisation (for example a council, employer, or charity) arranges or funds cards for individuals, it must do so with each individual’s agreement; these Terms apply to each cardholder once the card is issued.
We reserve the right to decline any application that we consider does not meet the eligibility criteria.
Any decision to decline an application is reviewed by a person on our team and is not made by automated processing alone.
5. Application process and verification
- You submit an online application via the Website, including your details, photograph, and supporting evidence.
- We review your application and verify your eligibility.
- We may contact you for further information if needed.
- Where your application is approved, we will print and dispatch your card.
- Where your application is declined, we will explain our reasons and refund the application fee in full.
We aim to decide applications promptly, usually within one working day, and to dispatch approved cards within 2 working days, but cannot guarantee specific timeframes.
6. Fees and payment
Fees for the National Disability Card and any associated products (lanyards, RADAR keys, etc.) are shown on the Website at the point of purchase. All fees include VAT where applicable. The application fee is the price of your card: each card is a bespoke item, personalised and made specifically for you, so the fee is a one-off payment for goods. It is not a membership or subscription fee, and paying it does not create any membership or entitlement to ongoing benefits.
Payments are processed by Stripe, our payment processor. NDC does not see or store your full card number. By submitting payment, you authorise NDC to charge the amount stated to your chosen payment method.
7. Validity and renewal
• The National Disability Card is valid for 2 years from the date of issue.
• To renew, you make a new application via the Website. The fee for a renewal is the same as the fee for a new application, and is shown on the Website at the point of purchase.
• We may send renewal reminders to your registered email address as a service message.
• If your card has expired and you do not renew within 12 months of expiry, your account and personal information are deleted (see our Privacy Notice).
8. The card
The National Disability Card must show your photograph and other required information to be valid.
The card is non-transferable: only the cardholder may use it. Any use by another person voids the card. If you choose the optional emergency contact QR code, the phone number you provide is encoded as a QR code on the card (only the number, never the contact’s name). The code is printed on the card itself so that it works in an emergency without a data connection, which means it cannot be changed or removed once the card has been produced. You must have your contact’s agreement before giving us their number, and changing or removing the number requires a replacement card, for which a fee may be charged.
The card remains the property of NDC. We may revoke a card where:
• Your eligibility ceases.
• You have provided false or misleading information.
• The card has been misused (for example, used by someone else, defaced, or used to claim discounts or reliefs to which you are not entitled).
• These Terms have been breached in any material way.
Where we revoke a card, you must destroy it or return it on request. No refund of fees is given in cases of revocation for misuse or false information.
9. Lost, stolen, or damaged cards
If your card is lost, stolen, or damaged, please tell us as soon as possible. A replacement card can be issued at the current replacement fee (shown on the Website). Until a replacement is issued, the lost card is treated as cancelled and may not be used.
If you suspect your card has been used by someone else, contact us so we can revoke the original number and issue a replacement.
10. Cancellation and refunds
Statutory cancellation right
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you would normally have 14 days from receipt of your order to cancel and request a refund.
However, Regulation 28(1)(b) provides an exception for goods made to the consumer's specifications or clearly personalised. Because each card is bespoke (it shows your name, photo, and a unique card number, and is produced specifically for you), the 14-day cancellation right does not apply to the card itself.
As a goodwill measure, we will nevertheless allow you to cancel your card order and receive a full refund at any time before production of your card begins; we will tell you when production starts.
The 14-day cancellation right applies in full to any non-personalised items you buy from us (for example, lanyards and RADAR keys).
Other refunds
In addition to the statutory position above:
• If your card arrives damaged, faulty, or with errors caused by us, we will replace it at no charge or, where the law entitles you to one, give you a refund.
• If we make a mistake that materially affects your ability to use the card, we will work with you to put it right, which may include a refund.
• If your application is declined after payment, you will receive a full refund of the application fee.
Nothing in this clause affects your statutory rights under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose, and as described).
11. Disclaimers and limitations on the scheme
The National Disability Card is a form of identification and verification only.
• It is not a membership service, subscription, or contract for ongoing benefits.
• Any discounts, concessions, or advantages offered to cardholders are discretionary to participating venues, businesses, organisations, or partners. We do not control them and they may be withdrawn or changed at any time.
• The purchase of the card does not guarantee access to any specific benefit, service, or discount.
• We do not guarantee that any organisation, venue, or service provider will recognise or accept the National Disability Card.
• We are not responsible for any loss, cost, or inconvenience arising from a third party's refusal to accept the card or honour any associated benefit.
• The National Disability Card is not a parking permit, blue badge, bus pass, railcard, or formal proof of disability for any statutory benefit.
• The card is intended as supporting evidence of disability status. It does not replace any statutory badge, pass, or entitlement that requires its own application.
12. RADAR Key
Applicants who purchase a RADAR Key alongside their application certify that they are chronically sick or disabled, and that the key will be used for their personal or domestic use. VAT relief is claimed under Group 12 of Schedule 8 of the Value Added Tax Act 1994, in accordance with HMRC VAT Notice 701/7. For VAT purposes, a person is chronically sick or disabled if they have a physical or mental impairment with a long-term and substantial adverse effect on their ability to carry out everyday activities, or a condition which the medical profession treats as a chronic sickness (for example, diabetes).
13. Accuracy of information
You are responsible for the accuracy and currency of the information you give us. You must tell us promptly if your name, address, contact details, or eligibility as a disabled person change. We may revoke your card or refuse renewal where you have given false or misleading information.
14. Misuse and fraud
The following are misuse of the card and may result in revocation, refusal of future applications, and (where applicable) reporting to the police:
• Using a card that does not belong to you.
• Allowing someone else to use your card.
• Photocopying, scanning, or otherwise reproducing the card to mislead a venue or business.
• Providing false information on an application.
• Making payments that you do not have the right to make (e.g. using stolen payment details).
• Using the card to claim VAT relief or other statutory benefits for which you are not eligible.
We cooperate with law enforcement and venues in investigating suspected misuse.
15. Liability
We accept liability for losses you suffer because we have breached these Terms or acted negligently, but only to the extent that those losses were reasonably foreseeable.
Except where required by law, our total liability to any cardholder in connection with the card and its use shall not exceed the amount you paid for the card itself.
Nothing in these Terms excludes or limits our liability for:
• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Anything else that cannot be excluded or limited under UK law.
We are not liable for:
• Loss caused by a third party (for example, a venue declining to honour a benefit).
• Loss caused by events outside our reasonable control (see Section 17, Force majeure).
• Indirect or consequential losses.
• Loss of profits, business, or goodwill.
16. Data protection
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003. NDC is the data controller for your personal information. We are registered with the Information Commissioner's Office under reference ZA733593.
For details of how we use your personal information, see our Privacy Notice on the Website.
17. Force majeure
We are not liable for any failure or delay in performing our obligations under these Terms where caused by events outside our reasonable control, including (without limitation) fire, flood, storm, epidemic, pandemic, war, civil disorder, industrial action, postal disruption, supplier failure, internet or telecommunications failure, and acts of government.
18. Variation
We may update these Terms from time to time to reflect changes in our service, the law, or best practice. The current version is always published on the Website. Any change takes effect from the date of publication.
Where a change materially affects your rights, we will tell you by email at least 14 days before it takes effect.
19. Communication
We will normally contact you by email at the address you gave us on application. Please keep your contact details up to date.
20. General
• Entire agreement. These Terms (together with any documents they expressly refer to) form the entire agreement between you and us in relation to the card.
• Severance. If any provision of these Terms is found to be unenforceable, the rest of the Terms continue to apply.
• Waiver. Our failure to enforce a right does not amount to a waiver of that right.
• Assignment. You may not transfer your rights under these Terms to anyone else. We may transfer our rights where we reasonably believe your rights will not be affected.
• Third party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
21. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.
22. Complaints
If you are unhappy with the card or our service, please contact us first at info@disabilityid.co.uk and we will do our best to put things right. We aim to acknowledge complaints within 5 working days and to resolve them within 30 days.
If you remain unhappy, you may have a right to refer your complaint to:
• The Information Commissioner's Office, for data protection matters (ico.org.uk).
• The Citizens Advice consumer service, for general consumer issues
(citizensadvice.org.uk/consumer).
23. Contact
For any questions about these Terms or your card:
• Email: info@disabilityid.co.uk
• Post: 15a Deben Mill Business Centre, Old Maltings Approach, Melton, Woodbridge, England, IP12 1BL
Version: August 2026.